- Identified Desktop support engineer to handle local IT support and CAE backup
- Implemented Asset tagging solution for site assets including portable bar code reader.
- Enabled Sophia site firewall protection.
- Managed Windows XP end-of-life with few upgrades to W7
- Managed access to Giheung Sharepoint sites from Sophia
- Improved CAE collaboration and partnership with SDSE support team
- Supported ZEBU infrastructure to allow full mapping of Indus into Zebu
- Developed Grid statistics web tool solution
- Deployed tool for timing analysis reporting (STA Backend team)
- No business disruption in 1st quarter (CAE & Sophia systems and network)
- Exchange migration : 19 users (16% of total SFRC population)
- 1Q2014 IT customer satisfaction survey : good results from users population, (61.2% of participation)
- Global level of satisfaction for IT services : 83.60%
- Local IT Sophia support : 89.00%
- IT CAE support (both M&C and FMAP) : 82.90%
- New Air conditioning system installed in IT Room, temperature is now under control.
- Netcops enforced in Sophia network. Escort running on all required systems.
- Released a web tool to monitor storage usage (graphs and trending)
- Supported ZEBU infrastructure to allow full mapping of Indus/IstorPrime into Zebu
- CAE support for transitioning from Indus to IstorPrime.
- Deployed Web tool to manage WebEx audio resources.
- Exchange migration : 26 users (23% of total SFRC population)
- Increased Grid Power with 1TB RAM machines (IR drop process).
- No business disruption in 1st and 2nd quarters (CAE & Sophia systems and network)
